User Terms of Service

This is an English translation of the Portuguese original, provided for convenience. In case of any conflict or inconsistency between the two versions, the Portuguese version shall prevail.

These User Terms of Service ("Terms") govern the use of Hemil by the natural person ("User") to whom the legal entity engaging the service ("Customer") has granted access. The relationship between the Customer and HEMIL LTDA. ("Hemil") is governed by the Company Terms of Service and the respective Order Form. The User accepts these Terms upon first access to Hemil.

1. The Account Belongs to the Customer

1.1. The User's account is created and administered by the Customer, which defines the access levels and may change, suspend or terminate it at any time.

1.2. The content entered by the User in Hemil belongs to the Customer and remains under its control, and the Customer may access, retain, export and delete it, including after the closure of the account.

1.3. With respect to the User's personal data processed in Hemil, the Customer acts as controller and Hemil as processor, pursuant to the Brazilian General Data Protection Law (LGPD) (Lei nº 13.709/2018). Requests relating to such data must be addressed, in the first instance, to the Customer.

1.4. The termination of the contract between the Customer and Hemil results in the closure of the User's account.

2. Acceptable Use and Credentials

2.1. The account is personal and non-transferable. The User undertakes not to share the password and access codes and to notify the Customer, immediately, of any suspicion of unauthorized use of his or her account.

2.2. The User shall use Hemil exclusively for the Customer's activities and in accordance with the Customer's internal rules, and is prohibited from:

1. using Hemil for an unlawful purpose;
2. entering content that infringes third-party rights;
3. attempting to access data to which he or she has no permission or circumventing access controls;
4. copying, decompiling or reverse engineering Hemil, except within the limits permitted by law;
5. sending malicious software, including in an attached file.

2.3. Breach of these Terms authorizes Hemil or the Customer to suspend the User's account, without prejudice to other applicable measures.

3. AI Tools

3.1. If the Customer so permits, the User may connect to Hemil a third-party artificial intelligence tool, the access of which shall be limited to the data to which the User himself or herself has access in Hemil.

3.2. By connecting the tool, the User authorizes Hemil to provide to it the data that it requests, within the limit of clause 3.1. Such data shall then be processed by the tool's provider, in accordance with its terms.

3.3. Actions performed by the tool in Hemil are recorded in the name of the User, who is responsible for checking the actions proposed by it before confirming them.

3.4. Hemil is not responsible for the content of the tool's responses or for the processing of data carried out by its provider.

4. Privacy, Changes, Governing Law and Contact

4.1. The processing of the User's personal data by Hemil, as controller, is described in the Privacy Policy.

4.2. Hemil may amend these Terms by notice sent to the User's email address registered in Hemil, with reasonable advance notice of the amendment's entry into force. Continued use after that date shall constitute acceptance of the new Terms.

4.3. These Terms are governed by the laws of the Federative Republic of Brazil.

4.4. Communications to Hemil must be sent to contato@hemil.com.br. Requests relating to personal data processed by Hemil as controller must be addressed to the Data Protection Officer (encarregado), at privacidade@hemil.com.br.